Privacy Policy

Privacy Policy

Handling of Personal Data
Privacy Statement
Your safety and security are very important to us, and at Dutchmoose, we are committed to protecting your privacy. In this privacy statement, we explain how we collect and use the information our users provide, as well as how we ensure your privacy is respected.

Processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR)
You are required to provide personal information when making purchases online in order to complete payment and delivery. Dutchmoose never stores your card number when paying by card. Other personal information is neither used nor disclosed for other purposes.

When visiting our website, some user data is stored, which we use to provide better and more relevant service—this helps ensure a better experience for you as our customer. All information that is stored is used only for its intended purpose and is handled securely. Your personal data will not be used for marketing purposes outside of Dutchmoose.

Cookies

When you visit websites, you often perform actions that you want the site to remember—for example: language settings, sorting by price, login details, and similar preferences. In order for the website to recognize you and save this data, so-called "cookies" are needed. These cookies are only accessible to you and to the website that created them on your behalf. They do not contain data that can be used by others to identify you.

If you do not want Dutchmoose or other websites to store this information, you can disable cookies in your browser settings.

Dutchmoose uses the following cookies on the website:

Analytical cookies: To learn from user behavior, we use data to improve the website's functionality, user experience, and content. For this purpose, we use Google Analytics, and the data is stored in a way that prevents us from seeing or identifying individual users. For analysis, it is sufficient to count the number of users and make general observations of behavior without knowing who is visiting the website.

Emails from Us

Dutchmoose uses email to communicate with customers and subscribers to our newsletter.

In communication with our customers, we use information related to purchases and terms of purchase.

Examples of information relevant to customer communication include: your purchases and purchase history, as well as purchase terms and other related conditions. This is information directly related to your customer relationship with us.

Aside from these transactional emails, you will only receive newsletters if you voluntarily register to receive them. The newsletters include exclusive offers and promotions, discount codes, news, helpful outdoor tips, and information about changes to our terms of service.

These emails are sent based on your consent. You can unsubscribe from the newsletter at any time by clicking the link at the bottom of each email.

Contacting Customer Support
If you contact us via our contact form, a case will be created. If necessary, we may request additional information in order to investigate the matter.

Age Requirement
To shop with us, you must be at least 18 years old.

Your Rights
Everyone has the right to request basic information about the processing of personal data within an organization. Dutchmoose has provided such information in this statement. Anyone registered in our systems has the following rights under applicable legislation, including:

  • The right to access your own personal data – what we have stored about you

  • The right to have incorrect or incomplete information corrected, deleted, or completed

  • The right to object to how we process your data

  • The right to withdraw previously given consent

  • The right to data portability – where appropriate, the ability to transfer data we have collected (based on your consent) to another provider

Requests will be responded to within 30 days by Dutchmoose. When you request access to your personal data, it will be provided in accordance with the General Data Protection Regulation (GDPR). All requests for information access are recorded and confirmed in a separate log.

Personal data will not be stored longer than necessary to fulfill the purpose of the processing. Furthermore, as a user, you have the right to ask us to delete your personal data linked to your account—unless we are legally required to retain it for a specific period (e.g. certain purchase-related data in accordance with accounting regulations).

Changes
If any changes are made to this privacy statement, they will be published on this website 14 days before they take effect.

The Swedish Authority for Privacy Protection (Datainspektionen)
If you feel that Dutchmoose is not respecting your rights or similar, you may contact the Swedish Authority for Privacy Protection.

Datainspektionen

  • Website: https://www.datainspektionen.se/

  • Email: datainspektionen@datainspektionen.se

  • Phone: +46 8 657 61 00

  • Mailing address: Drottninggatan 29, Floor 5, Box 8114, 104 20 Stockholm, Sweden